andrew nyce designs
Guarantee and Policies

We offer a 100% satisfaction guarantee on materials and workmanship for any ring purchased from Andrew Nyce Designs.

 
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Guarantee

All hand-made, one-of-a-kind, Mokume Gane and Damascus Stainless Steel rings purchased from Andrew Nyce Designs are guaranteed to be top quality and free from any defects in materials or workmanship.

Every effort will be made to ensure that the ring is delivered to you exactly as you ordered it and free of defects. In the event that you are less than completely satisfied with the materials or workmanship of the ring, Andrew will make every effort to resolve the issue to your satisfaction or your money will be refunded.

If you believe your ring to be defective, you may return it to us for repair or replacement. Please contact us for return authorization. Upon examination of the returned ring, if it is determined to be defective, we will repair or replace it, at our judgment, without charge to you.

Returned rings that have been subject to abuse or adverse chemical environments are not covered under this guarantee.

Since each ring is custom made, no two rings are exactly alike. In addition, there may be some variation in color, texture or pattern as compared to what is shown on the Andrew Nyce Designs website; these variations are not covered under this guarantee.

If you have known sensitivities or allergies to certain metals or alloys, please be sure to mention this when ordering your ring. Returns for adverse allergic reactions to metal alloys used in the Mokume Gane or Damascus Stainless Steel rings are not covered under this guarantee.

 
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Returns

Returns only will be accepted with prior authorization from Andrew Nyce Designs. A full refund of all unworn jewelry will be made if returned within 10 days of the date you received it. Because all rings are custom made, there will be a 25% return fee, based on the original purchase price. Rings with gemstones cannot be returned.

 
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Ring Sizing

Proper ring sizing ensures proper fit and comfort. Ring sizes are tricky to measure. The most accurate ring size measurements are obtained by using a ring finger gauge (or sizer). There are two types of gauges: a narrow and a wide gauge. A narrow gauge will give a different result than a wide gauge.

If you know your ring size, as well as the inside diameter in millimeters, you can simply supply that information to us either on the Quote forms, over the phone, or by email.

If you are uncertain about your ring size, we would be happy to send you a ring gauge. Depending upon whether you purchased a wide or narrow ring, you will be sent either a narrow or a wide ring gauge along with instructions on how to obtain your ring size accurately.

Please note that when ordering a ring, it is your responsibility to provide the correct ring size. A ring ordered with the incorrect ring size is not covered under our guarantee and return policy. However, if we have crafted a ring for you in a size other than the ring size you ordered, we will size or replace it at no charge.

A special note for customers who are provided with ring finger gauges. If Andrew Nyce Designs makes a ring to the size that you provided based upon your measurements using the ring finger gauges, and it does not fit, that ring is not covered under our guarantee and return policy.
 
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Metal Purity

Andrew Nyce Designs guarantees the highest purity for the precious metal alloys used in its Mokume Gane and Damascus Stainless Steel rings. Andrew Nyce Designs purchases gold alloys from Hoover and Strong - one of the most trusted names in the precious metals industry. The Damascus Stainless Steel is custom made in Sweden by Damasteel, a leading specialty steel maker.

 
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Diamond Quality

Andrew Nyce Designs only sells diamonds certified by independent gemological laboratories. All diamonds are purchased from Stuller - one of the most trusted names in gemstones. Andrew will be happy to assist you in selecting a diamond that will be the ideal match for the ring style you have selected. To obtain a quote on a diamond, specify the clarity, color and the cut that you want. Diamond certifications will be supplied upon request. There are no refunds on diamonds.

 
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Pricing Guidelines

In general, the price of handcrafted jewelry is determined by the materials of construction and the time it takes to make the piece. The price for Mokume Gane and Damascus Stainless Steel rings is a function of precious metal content, ring size, and overall ring width.

Our prices range from $1000 to $4000 for Mokume Gane rings and $600 to $2500 for Damascus Stainless Steel. Rings that contain Platinum are quoted at market price.

Because of the volatility of the precious metal markets, All Price Subject to Change.

 
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Requesting a Quote

If you see a ring on the Andrew Nyce Designs web site that you like, fill out the Quick-Quote form and submit it. Quick Quote forms are found on every Collection web page. We will reply by email with a quote.

If you do not see a ring on the site, but would like me to custom design one specifically for you, please fill out the Custom Quote form. Custom Quote forms also are found at the bottom of every Collection web page. Or you may select one of the links below (a new window will open):

You can also call us directly at 1-866-666-5010 (toll-free in the US). Andrew would be happy to discuss designing and crafting a beautiful Mokume Gane or Damascus Stainless Steel ring for you.

 
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Payment Methods

Andrew Nyce Designs accepts Visa, Mastercard, Discover and American Express. Personal checks also are accepted on a case-by-case basis. Upon placing an order with Andrew Nyce Designs, 50% of the total purchase price is due; 50% is due prior to shipping the order. Checks should be made payable to Andrew Nyce Designs. A $25 fee will be charged for all checks returned for insufficient funds. All transactions are checked for possible fraud.

Sales Tax

Maine residents please add 7% sales tax.

 
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Order Turnaround

Turnaround time for a handcrafted ring from Andrew Nyce Designs is 3 weeks to 6 weeks from the date the order is placed. If you have a wedding or ceremony within a shorter time frame from the date of your order, we will provide you with temporary rings to wear; there is no charge for this service. An exact shipping date will be specified when you place the order.

 
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Packaging

Your ring order will be packaged in high-quality velvet jewelry boxes.

Shipping

Shipping and insurance will be invoiced at cost. Your order will be shipped via FedEx 3-day express air unless otherwise specified. Within the U.S. and Canada, the cost is between $15 and $40 for 3-day shipping, handling and insurance. For overseas shipping, the cost is between $35 and $125 for 2- to 3-day shipping, handling and insurance. The amount of the insurance will vary with the value of the ring. FedEx does not deliver to P.O. boxes so please include street number and zip code. In order to protect both you and Andrew Nyce Designs, we do not ship to third parties.

 
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Privacy

Any and all information that you provide to Andrew Nyce Designs will remain confidential. Select this link to view a detailed Privacy Policy.

 
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